Privacy Policy

We collect information you provide directly to us, including when you create an account, subscribe to a plan, or contact support. This includes your name, email address, payment information (processed securely by Stripe), and usage data. We also automatically collect certain information when you use RootX: log data (IP address, browser type, pages visited), device information, and cookies for session management.

We use the information we collect to: • Provide, maintain, and improve our services • Process transactions and send related information • Send technical notices, updates, and support messages • Respond to your comments and questions • Monitor and analyse usage patterns • Detect and prevent fraudulent activity

We do not sell, trade, or rent your personal information to third parties. We may share your information with: • Service providers (Stripe for payments, Supabase for auth/database, Vercel for hosting) • Law enforcement when required by law • Other parties with your consent All third-party providers are bound by confidentiality agreements.

We take reasonable measures to protect your information from unauthorised access, alteration, disclosure, or destruction. All data is encrypted in transit using TLS and at rest. Payment information is processed by Stripe and never stored on our servers.

We use cookies and similar tracking technologies to track activity on our services. Cookies used by RootX: • Session cookies — maintain your login state • Analytics cookies — understand how you use the service (anonymous) • Preference cookies — remember your settings You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us or using the deletion option in Settings.

Depending on your location, you may have rights including: • Access to your personal data • Correction of inaccurate data • Deletion of your data • Portability of your data • Objection to processing To exercise these rights, contact us at privacy@rootx.ai.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or by posting a notice on our website. Your continued use of RootX after such notice constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy, please contact us at privacy@rootx.ai or write to us at RootX, Inc.